FAQ

DISPATCH AND DELIVERY

Is there free delivery?

Please check our delivery fees on our store - http://thedrinksbuddy.alacarte.my/

What are the delivery options?
We offer express delivery (same day delivery if order before 6pm).

Where do you ship to?
The Drinks Buddy currently only delivers to Peninsula Malaysia. But if any orders in East Malaysia, please contact us here.

RETURNS

What is your refund policy?
Please see our refund policy here.

I received the wrong items what do I do?
If for any reason you have received the incorrect product(s) in your order, please take a photo and contact us as soon as possible, so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing and exchanging the incorrect item(s).

We reserve the right to ask you to send us back the product(s) before we issue a replacement or exchange. In returning the goods to us, we will cover all transport costs.

Where’s my refund?
Once we have approved a refund, it will go back onto the same payment method you used to complete the purchase.

Please note, it can take between 3-14 business days for the refund to be cleared by your bank. This timeline is entirely out of our control and is managed by your financial institution.

PAYMENT OPTIONS

Can I pay using my Debit/Credit Card?
Yes, we accept a range of credit/debit cards including Visa and Mastercard.

You can also pay via FPX transfer.

GENERAL

Do you have any questions not answered here?

Please contact us via our support page here, and quote your name, email and the order # if you have an existing order. We'd love to assist you!